Naturally we always endeavour to keep you informed with progress reports. So you know exactly what is going on.
FAQ
When you drop your car in, we will do a thorough 62 point safety check, and then generate a report based on your car's specific requirements. If we feel that there is work that needs to be done urgently (which has been overlooked at other services) then we will call you and speak about our concerns. Remember, we will never rip you off, we only talk to you about legitimate problems (you can look up our technical section to see exactly what the problem is and why we need to fix it). If you give your permission, we will go ahead and fix it. If you don't, then we will complete a thorough service, and the issues we raised will still remain on your invoice in case you wish to rebook in a few weeks or have the items addressed at your next scheduled service. There is no pressure. The choice is yours.
We proudly use & recommend Penrite fluids. Penrite make a Better Class of Oil. Their premium engine oils always go the Extra 10 above the industry benchmark. So if the industry recommends a 10W-30 for example, Penrite make a 10W-40.
• Log Book Servicing
• Log Book Servicing for new cars
• Mechanical Repairs
• General Servicing
• Fleet Servicing
• Qualified Auto Electrician On Site
• Air Conditioning ( ARC Licensed )
• Queensland Transport Approved Inspection Station ( Road Worthy )
We can accommodate this. We have the "Early Bird" system for when we are closed. Here's how it works: park your car in the car park in front of our building. (closest to the building is best) Remove visible valuables and lock your car normally. Write us a short note with your details -- most important is the best phone number to contact you with. Deposit the note & the key into the secure box to right of the front door (marked early bird). When we open (@ 730am) we'll retrieve the key & once the workshop is organised we will call to confirm that we've received your car and make sure we are on the same page about what you want us to do with it! We can be very busy in the mornings, so if you have not received a call about your Early Bird, be sure to check in around 930am or 10am to see what's up.
The other system is a little more simple: you can drop your car off any day prior to your appointment during business hours. All cars are securely locked inside our alarmed premise for your peace of mind, so you can be at ease. Of course, this option only works for people who don't need their cars in the evening. Please note there are no additional storage fees for this service.
Yes - Via email or letter.
Yes - Bus Stations are close by.
Yes - locally.
Yes - however loan cars do need to be arranged with your booking.
7:30 AM to 5:00 PM Monday to Friday. If you can't make it during normal business hours, an early bird key drop off is available, and late pickup (Lock Out) can be pre-arranged as required. SMS Notification (Mobile Only) is available as soon as your vehicle is prepared for collection. Please contact us for further details.
• Saves you money by preventing expensive reactive repairs.
• Picks up early signs of possible major damage.
• Reduces running costs.
• Reduces the risk of component failure and break downs.
• Helps your car to last longer and drive smoother.
• Improves fuel economy.
• Extends the life of your tyres.
There are two systems in place to accommodate early and overnight drop off of your vehicle. We have the "Early Bird" system for when we are closed. Here's how it works: park your car in the car park in front of our building. (closest to the building is best) Remove visible valuables and lock your car normally. Write us a short note with your details -- most important is the best phone number to contact you with. Deposit the note & the key into the secure box to right of the front door (marked early bird). When we open (@ 730am) we'll retrieve the key & once the workshop is organised we will call to confirm that we've received your car and make sure we are on the same page about what you want us to do with it! We can be very busy in the mornings, so if you have not received a call about your Early Bird, be sure to check in around 930am or 10am to see what's up.
The other system is a little more simple: you can drop your car off any day prior to your appointment during business hours. All cars are securely locked inside our alarmed premise for your peace of mind, so you can be at ease. Of course, this option only works for people who don't need their cars in the evening. Please note there are no additional storage fees for this service.
If you have reason to believe that you won't make it before closing, be sure and mention this when booking in or dropping off your car that you want to arrange a "Lock Out". When work on your car is complete, you will still receive a phone call advising you so. For us to exercise this option, you will also need a spare key or alarm fob in order to gain entry to your car. Here's how this works: once the car is finished, you pay over the phone with a Credit Card. We'll place all your finished paperwork along with the key you provided us, into your glove box. We'll lock the keys in the car, and you can pick up whenever is convenient after hours. Your car will be parked off the road in our well lit car park directly in front of our building.
We do not advocate these solutions and we disclaim any liability for theft or damage beyond our control. We offer these logistical solutions as a convenience and not as a primary means of delivery.
Ask the right questions, get the right answers
We want you to ask the right questions of your dealership, mechanic or car service centre. These people will be in charge of the vehicle that could save your life, so if they don't have time to answer your questions, then consider whether you want to hand over your hard earned cash to them.
It's impossible to compare car services on price. Here's why.....
If you want to buy a new television, you can call different stores with a model number and ask for their price. The television is the same, so you're comparing the price of exactly the same thing at different shops. However, when you call up about, say, the cost of a 40k service for a 1998 Honda Accord, you can't compare the price of exactly the same thing, because everyone has a different idea of what the service includes. There are hundreds of variables involved, and cheapest is rarely the best.