I took my car to Mansfield Motors for the first time today. I am selling it and needed a Safety Certificate inspection done.
I was impressed at the really good customer service. My contact was with Kelly, at the front desk, she was super efficient, friendly and a credit to your business. (Kelly, if you get this email before anyone-else does, please ensure you show it to your boss!)
Your report on my car was positive, but I received more than my money's worth with your other checks and cleaning thrown-in at no cost. Thanks for such great service.
Please use this note of thanks in your testimonials if you want to.
When we relocated to Brisbane from Melbourne we were worried about finding a good mechanic. Look no further - we found Mansfield Motors. They are very professional and understanding. . They are a very knowledgeable group of mechanics who take the time to explain everything. They let you know what the repairs will cost before undertaking the work so that you don't have any nasty shocks when you go to pick up your car. We trust them completely and wouldn't take our car anywhere else. Nothing but a five star rating for this team. - Goss A&S
Hi Rebecca, Julian and Kelly, Thank you so much for all your help recently with my Astra. It is much appreciated and I promise never to try and fiddle with the remotes (or any part thereof) again. At this rate, eventually the car will be completely new – replaced and fixed bit by bit. Thanks again. We really appreciate the above and beyond assistance you offer us. I will let you know how the remote goes and if all good could I please bother you to fix the other one as well. I'll ring and discuss this at a later time. Thanks again. Rechelle & Jamie Mackenzie. June 2011
The professionalism and service at Mansfield Motors is second to none. I have always found Julian, Rebecca and the team to be honest and happy to answer any questions. I cannot speak highly enough of their service and attention to detail. I feel so fortunate to have found them and have total confidence in any mechanical work they do. - Tim L
Mansfield Motors are a pleasure to deal with. All their work they show you what the trouble is and also show what damaged parts they have pulled out. They are a honest business with the customer in mind. The staff are friendly and knowledgeable. - Rhyll D
Honest, Straightforward, comfortable atmosphere. I felt very comfortable about asking any questions. I was not made to feel like any of my questions were silly. My overall feeling: This is a business I can trust! I brought my car in for an inspection - They inspected the car, wrote up their findings, outlining problems and defects. I was very impressed with the detailed explanations and they spent time with me making sure I understood everything. They were very thorough! Keep up the Good Work.
Hello there, My name is Jasmine Drover and I had my car serviced with you yesterday. Just wanted to quickly email just to say what a great job you guys do and how happy I am with the service. I usually avoid mechanics because I'm scared I'll get pressured into extra services and unexpected costs. It was so easy and the report is great how it is prioritised and states how much I'll be looking at, it has made everything so much easier than expected and my car is sounding a lot happier. The front desk service was also lovely! Thanks again! :). J Drover. November 2012
I wish to thank and congratulate your Company and staff for the service and very professional and forthright safety report issued on my car. The report was very comprehensive, well presented and honest which is rare and not forthcoming from other trades people in the same trade, which has been my experience hitherto. Regards and best wishes. - Maurice
Excellent! I feel very confident that my car is in good hands and know that high quality care is given to me and my car. Wonderful customer service - and Great mechanics. Living in Ipswich and working in Brisbane I always take my Mazda to Mansfield Motors, their loan car facility makes leaving my car for servicing and still getting to work on time a breeze. - Adrian D
Sincere thanks for your prompt, and comprehensive attention to the work carried out on my vehicle on Friday last, and in particular the complementary services and home transfers that you also provided. I also appreciated the kind assistance from Kelly and your driver. Once again, many thanks. Kind Regards. C Butterworth. August 2012
We feel lucky to have a skillful, knowledgeable mechanic who we can trust and count on. Finding these qualities in a mechanic is a like finding a good doctor. It really feels as if someone cares about our vehicles, as well as us. - Ian M
Just wanted to send my appreciation for the work you did on my Jaguar recently. It is so great to have it running smoothly with plenty of pickup. I have driven it everywhere the past few days and it seems very willing. I appreciate it took you a lot of time to find the problems and rectify them, for which I thank you. I am very happy with Mansfield Motors' work on the car and in particular your individual service to customers. Thank you very much. David S. March 2013
I am pleased to pass on to you very complimentary comments made by Centenary Classic about the extent of services provided by you, and the workmanship performed on my vehicle in this case. Terry Brockhall. August 2013
Hi Rebecca (and Julian and team at Mansfield Motors), I just wanted to take the time to thank you very much for the time and effort you all put into making sure my car was in perfect working order and most importantly safe for me to drive and transport my precious family around in. I had no idea my vehicle was in such a terrible state of disrepair and dangerously un-roadworthy. It has shown to me how poorly the servicing of this vehicle (which has only done 65000Km) has been completed in the past. For some time, my husband and I had been unhappy with the dealership maintenance and servicing of both our vehicles and had been searching for alternatives. We had tried a few, but until I stumbled across your office when looking for air conditioning repairs, we had not been convincingly swayed despite being disgruntled with our current lot. On both occasions of dealing with your company, I have been impressed with the genuine thoroughness of your vehicle inspections and evaluations. Even to a semi vehicle gumby like myself, the way in which all issues were explained (especially with the irrefutable photographic evidence) was clear and unambiguous. I was also extremely impressed with the 'above and beyond' courtesy shown to me on both occasions considering my situation in relation to transport of my infant daughter. It was much appreciated. We look forward to our future dealings with you and your company. Jamie's car is due for servicing in 7000K's. We are both scared what you will find but look forward to knowing our safety is ensured. Rechelle C. Mackenzie. June 2010